1. What are the delivery fees?

Delivery fees are calculated according to your order and province/area you are requesting the delivery.

2. Where do you deliver?

We deliver to all physicaladdresses withinZimbabwe. We do not deliver to post boxes or internationally.

3. How long will it take for my order to arrive?

Depending on where your order is going, deliveries will take between1-5working dayswithin Harare and 5-10 days outside Harare. Where unforeseeable delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.

4. What happens if I am out when you deliver?

If you’re not available at the chosen delivery address to receive your order at the time of delivery when we call, the courier will make a second attempt at another time. After that, we will contact you to arrange a suitable time.

5. What if my order arrives damaged?

If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. If you have accepted the delivery, and then realize that the package is damaged, please contactour customer serviceimmediately.

6. Can I change my delivery /shipping address, how do I change it?

You can change your delivery/shipping address only if your order has not already been dispatched. Please contact our customer service immediately.

7. How do I track my order?

You can track exactly where the delivery by contacting our customer service. Please remember to include your order reference number.

Planas Stationery Co Ltd